Terms and Conditions
These terms and conditions of business ("Terms") form a binding contract between Skyline Worldwide Accommodations Ltd. ("us" and "we") and you, the person or organization making the booking, and all adult members of the party (collectively the "Guests") who will stay in Skyline Worldwide Accommodations Ltd. serviced apartment(s) ("The Property").

1. BOOKING PROCEDURE
1.1. These Terms are accepted by you (on your own behalf or on behalf of the organization you represent) and on behalf of the Guests, either at the time when you submit a booking form to us (online, email or fax) or (when the booking is made by phone) at the moment when payment is made.
1.2. It's your responsibility to ensure that all Guests are given a copy of these Terms and understand that they are bound by them. This applies to booking agents who must ensure that their client accepts these Terms, before proceeding with the booking on their client's behalf.
1.3. The booking procedure is only complete when we send to you written confirmation or an invoice which confirms the booking.

2. PAYMENT
2.1. Full payment is due at the time of the booking.
2.2. Payment is to be made on pounds sterling, Euro and dollars only.
2.3. Skyline Worldwide Accommodations Ltd accepts the following methods of payment:
2.3.1. Valid Credit or Debit Card, which has an expiry date that is later than the date on which the intended stay in the Property will end. Please note that all card transactions have a 3.5% admin charge.
2.3.2. Company Cheque, the cheque is required to be cleared and in Skyline's accounts prior to the commencement of the stay.
2.3.3. Bank Transfer, money is required to be cleared and in Skyline's accounts prior to the commencement of the stay.
2.4. All prices quoted are in pounds sterling and subject to Value Added Tax ("VAT"), unless otherwise stated.
2.5. You will receive an invoice as part of the booking confirmation.
2.6. Failure to pay in accordance with the agreed Terms may result in suspension of accommodation. Skyline Worldwide Accommodations Limited reserves the right to charge interest at 4% above the Bank of England base rate from the due date for payment.
2.7. We will require a credit or debit card at the time of check in, which will be charged for all additional charges incurred by any Guest ("Additional Charges"), such as:
2.7.1. breakages, loss or damage to the Property or any of its contents;
2.7.2. cleaning / specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a non-smoking apartment;
2.7.3. additional housekeeping services (details available upon request);
2.7.4. check in and out inventory where requested by the Guests at £90 +VAT each;
2.7.5. lost keys, electronic fobs or car park passes (at £50 (inc VAT) each fob);
2.7.6. call out charge for locked out Guests (at £70 +VAT per call out); and
2.7.7. any other financial loss to Skyline Worldwide Accommodations Limited e.g. where damage means the Property cannot be immediately re-occupied, plus our administrative costs.
2.8. In case of any Additional Charges, a written statement will be sent to you at the time the debit or credit card is charged the sum of the Additional Charges.
2.9. Where the level of Additional Charges are not stated in these Terms, we will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with the administration costs.

3. ACCOMMODATION AND OCCUPANCY
3.1. Although accommodation and location are confirmed in advance, the exact apartment number cannot be guaranteed prior to arrival. No refund will be payable in such circumstances.
3.2. The number of people permitted to occupy the Property is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of the booking. All Guest names should be submitted at the time
3.3. The property is not for use as the principal home or residence of the Guests and is for use as temporary accommodation, or as accommodation in connection with the business needs of you, your organization and/or the Guests. The Guests only have the right to use the Property pursuant to these Terms and no relationship of landlord and tenant is created.

4. ARRIVALS AND DEPARTURES
4.1. Apartments are available for check in from 14:00 to 22:00 on the date of arrival. Out of hours check in is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required, please contact us in advance.
4.2. The Guests are required to check out of the Property before 12:00 on the date of departure. Out of hours check out is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required, please contact us in advance.
4.3. You or the Guest should contact us at least 48 hours prior to arrival at the Property to confirm the arrival time and the key collection procedure for the Property.
4.4. The Welcome Pack within the Property will confirm the procedure for check out.

5. CANCELLATIONS / ALTERATIONS TO BOOKINGS
5.1. All cancelations and/or notification of early departure must be received in writing.
5.2. No refunds will be made for non-arrivals.
5.3. A cancelation charge will not apply and a full refund will be given where appropriate written notice of cancelling the booking has been received by us.
5.4. The notice periods are:
5.4.1. for bookings of 7 to 28 nights, 7 working days notice prior to the date of arrival.
5.4.2. for bookings of 29 to 90 nights, 14 working days notice prior to the date of arrival.
5.4.3. for bookings of 91 nights or more, 28 working days notice prior to the date of arrival.
5.5. Where insufficient notice is given, the cancelation fee will be the nightly charge for the apartment multiplied by the number of extra day’s notice that should have been given. The price for the cancelled nights that fall after the expiry of the notice period will be credited to the credit or debit card with which you paid.
5.6. Where a Guest wishes to depart before the booked departure date, the cancelation and notice periods at condition 5.4 will apply, and you will be charged
the nightly rate multiplied by the number of days which should have been included in the notice period. Notice of early departure must be received by us in writing for refunds to apply where due.
5.7. If the Guest wishes to extend the period of stay in the Property, written notice should be given as soon as possible.
5.8. Any extensions will be based on availability at that time. An alternative apartment may be offered if the Property has been booked for another client for all or part of the required extension.
5.9. We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately once we confirm the availability of the Property or alternative apartment(s) to the Guest or to you.

6. ACCESS
6.1. The access to the Property is not exclusive to the Guest. Authorized staff from Skyline Worldwide Accommodations Limited and our contractors have the right of access to the Property at all reasonable times (and at all times, in case of emergency) without notice to the Guests.
6.2. Weekly housekeeping visits to the Property will occur without notice in the time slot detailed in the Information Pack.
6.3. We will issue one full set of keys (keys and fobs) per occupier. A Car Park access will be provided when agreed in advance. We will retain a full set of keys for access to the Property.

7. SERVICES AND FACILITIES
7.1. When you book an apartment with Skyline Worldwide Accommodations Limited, the price includes:
7.1.1. the supply of water, electricity, gas, sewage (as applicable);
7.1.2. payments of Council Tax;
7.1.3. television license;
7.1.4. one broadband connection;
7.1.5. weekly housekeeping service (including general cleaning, changing of linen and towels, making of beds, removal of rubbish);
7.1.6. weekly supply of fresh bed linen and towels; and
7.1.7. routine maintenance, e.g. light bulb changes.
7.2. The price does not include the items listed at condition
2.7.1 to 2.7.7. The price also does not include any providing of food or beverages.
7.3. We cannot be responsible for any failure or interruption of services to the Property, or for any damage, disruption or noise caused as a result of repair works being carried out in another part of the building or outside.

8. GUEST RESPONSIBILITIES
8.1. Guests must comply with the regulations for use of the Property set out in the Information Pack. If any Guest breaches any of these Conditions or the regulations, we reserve the right to request the Guest to vacate the Property immediately, without refund.
8.2. Guests must not smoke in any of the apartments from Skyline Worldwide Accommodations Ltd..
8.3. Under no circumstances are pets of any sort permitted in Skyline Worldwide Accommodations Ltd. Apartments or buildings.
8.4. Skyline Worldwide Accommodations Limited does not accept any responsibility for loss or damage to Guest's personal belongings.
8.5. Guests are responsible for the behaviour of their children whilst at the Property.
8.6. Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of the arrival, and must leave the Property in the same cleanliness and general order as it was on arrival, in order to avoid incurring any Additional Charges.
8.7. Guests must notify us of all damage, loss or broken items, or matters requiring maintenance, in the manner shown in the Information Pack.
8.8. Guests' possessions must be removed from the Property on the date of departure. We will keep all lost property for a maximum of two months from the date of discovery, and thereafter will be discarded.

9. BROADBAND AND TELEPHONE
9.1. We are not responsible for loss or damage to Guests' own computers whilst in the Property or whilst connected to the broadband connection at the Property, or anywhere outside the Property.
9.2. Guests must not use the broadband connection at the Property for illegal or immoral purposes.
9.3. Guests are responsible for the costs of all telephone calls at the Property and must contact the telephone provider directly, in accordance with the instructions provided in the Information Pack.

10. HEALTH AND SAFETY
Skyline Worldwide Accommodations Limited takes the Health and Safety of all Guests very seriously. Guests should read the Health and Safety Policy in the Information Pack located in the Property on arrival and must comply with all requirements of that policy at all times.

11. CIRCUMSTANCES BEYOND OUR CONTROL
The provision of accommodation and services by us under these Terms is subject to any unexpected and uncontrollable events for which we shall not be liable.

12. GENERAL
12.1. Paragraph headings do not affect the interpretation of these Terms.
12.2. Notice in writing means by fax or post to the fax number or address on the booking form or on our website.
12.3. We are not liable for loss or damage to Guests' belongings, however caused. Guests should ensure their own insurance policy covers these items during their stay at the Property.
12.4. These Terms will apply to all bookings and will remain in effect for the duration of each tenancy.

13. FEEDBACK AND COMPLAINTS
As a company Skyline Worldwide Accommodations Limited welcomes feedback from its Guests. We do not expect and certainly don't want dissatisfied Guests, but in the event that you are not entirely satisfied with the service offered, you should notify the apartment's manager in the first instance. If the problem cannot be resolved during your stay, you should contact us in writing by fax, email or post to the fax number or address on the booking form or on our website; alternatively you can call us on our office number. Our policy is to send a written acknowledgement of any complaint within five working days of its receipt. In our acknowledgement we will advise you of the name and job title or the person who will be dealing with your complaint.

14. ADDRESS
Skyline Worldwide Accommodations Limited is registered at Unit 5, Raleigh House, Admirals Way, Canary Wharf, London, E14 9SN.